January 2009

Navigating Turbulent Times

Leadership in
Turbulent Times

Mark V. Mactas, Chairman and Chief Executive Officer, Towers Perrin

Navigating Turbulent Times

Thoughts by current leaders

Seeing More Light
than Shadow

Dieter Zetsche, Chairman of the Board of Management, Daimler AG,
and Head of Mercedes-Benz Cars

Investing in Excellence

Louis A. Shapiro, President
and Chief Executive Officer,
Hospital for Special Surgery

Driven by Integrity

Johan de Nysschen, Executive Vice President, Audi of America, Inc.

Speed and Security at the Borders

Robert E. Perez, Director, Field Operations, New York Field Office,
U.S. Customs and Border Protection, Office of Field Operations

A Focus on Perfection

Ulrich Bez,
Chief Executive Officer, Aston Martin

Expanding Our
GCC Footprint

His Excellency Abdullah Bin Khalifa Al Attiyah,
Chairman of the Board of Directors, Commercial Bank of Qatar

Driving Transformational Change

Melody Justice, Executive Vice President – Business Transformation, Coca-Cola North America

Building Global Shared Services

Denice Kronau, U.S. Chief Financial Officer and Head of Global Shared Services, Siemens Corporation

Aligned to the Customer Experience

Mary Beth Farrell, Executive Vice President, Service Delivery, AXA Equitable Life Insurance Company, and Vice Chair, AXA Advisors, LLC

Network Quality

Virginia P. Ruesterholz,
President, Verizon Telecom

Gabrielle’s Angel

Denise Rich, Cofounder, Gabrielle’s Angel Foundation for Cancer Research

Leading Partnerships for Health

Dr. Annalisa Jenkins, Senior Vice President, Medical Affairs Americas and Global Development,
Bristol-Myers Squibb

Deloitte’s WIN

Barbara Adachi, National Managing Principal, Initiative for the Retention and Advancement of Women,
Deloitte LLP

A “Bench to Bedside” Approach

Marlo Thomas,
National Outreach Director,
St. Jude Children’s Research Hospital

The Appropriate
Use of Information

Jennifer Barrett, Global Privacy Leader, Acxiom Corporation

Seamless Services Globally

Teresa Ressel, Chief Executive Officer, UBS Securities LLC, and Chief Operating Officer, UBS Americas

CBRE’s Women’s Network

Lisa Konieczka,
Executive Vice President, Brokerage Services – Tenant Representation,
CB Richard Ellis Group, Inc.

True American
Luxury Brands

Mary Gleason, President, Schottenstein Luxury Group, and Brand President, Judith Leiber, Steuben Glass, and Shiro

Preserving Wealth

Carolyn N. Dolan,
Principal, Samson Capital Advisors LLC

New England’s Rising Star

Eddie A. Perez, Mayor of Hartford

Taking the Region to Greater Heights

R. Nelson Griebel, President
and Chief Executive Officer,
MetroHartford Alliance

Travelers in the Community

Andy F. Bessette,
Executive Vice President and Chief Administrative Officer,
The Travelers Companies, Inc.

A Collection of Individuals

Reto Wittwer, President and Chief Executive Officer, Kempinski

Old World Charm in a Modern World

Kurt Wachtveitl, General Manager, Mandarin Oriental, Bangkok

Enhancing the
Customer Experience

Christoph Schmidinger, Regional Vice President, Four Seasons Hotels and Resorts, and General Manager,
Four Seasons Hotel New York

The Best of the Best

Alberto del Hoyo, General Manager, The Beverly Hills Hotel and Bungalows

London Luxury

Geoffrey Gelardi,
Managing Director, The Lanesborough

Service, Service, Service

Eric O. Long, General Manager,
The Waldorf=Astoria

Enhancing the
Guest Experience

Christian Clerc, Regional Vice President and General Manager,
Four Seasons Hotel Washington, D.C.

A Perfect Performance

Manfred Hörger, Hotelier,
Hotel Savoy Baur en Ville

Conrad’s Can-Do Attitude

Dennis A. Clarke, Managing Director, Conrad Hong Kong

The Power of the Suite

James W. McBride, Regional Vice President, Rosewood Hotels & Resorts, and Managing Director,
The Carlyle, A Rosewood Hotel

Creating Value for Discerning Customers

Offer Nissenbaum, Managing Director, The Peninsula Beverly Hills

Creative and Innovative

Robert R. Matheu III,
General Manager,
Nemacolin Woodlands Resort

Selling an Experience

Jeff Potter, Chief Executive Officer, Exclusive Resorts

For People Who
Want the Best

Daniel R. Flannery, Vice President
and Area General Manager,
The Ritz-Carlton New York,
Central Park

Taking Care of
the Customer

James A. Rigot, General Manager, Trump Plaza Hotel and Casino

Reinventing The Colonnade

David J. Colella,
Vice President and Managing Director,
The Colonnade Hotel

Launching a
Brand New Product

Duncan R. Palmer, Managing Director, The Langham, London

Individualized Service

Mary Lou Pollack,
General Manager, The Alex Hotel

A High-End
Boutique Experience

Richard C. Kessler, President
and Chief Executive Officer,
The Kessler Enterprise, Inc.

A Different Vantage Point

Steven Pipes, Managing Director and Vice President, The Jack Parker Corporation and Managing Director, Le Parker Meridien New York

Service Excellence

Gillian Murphy, Senior Vice President and General Manager,
MGM Grand at Foxwoods

A Comfortable,
Homelike Feel

Leland Lewis, General Manager, InterContinental The Barclay New York

A Hidden Treasure

Kerman Beriker, Managing Director, The Inn at Rancho Santa Fe

Strategic’s Strategy

Laurence Geller, President
and Chief Executive Officer,
Strategic Hotels & Resorts, Inc.

Understanding
The London NYC

Dominique Piquemal,
Managing Director, The London NYC

Creating a Brand Promise

Gail R. Isono, General Manager,
The Huntington Hotel and Nob Hill Spa

Bringing Luxury
to a New Level

T. Colm O’Callaghan, Vice President and Managing Director, Trump International Hotel & Tower Chicago

The Halekulani Experience

Gerald Glennon,
General Manager, Halekulani Hotel

Cultivating Relationships

Bernd Wosgien, Founder,
Executive Search International

A Home Away from Home

G. Paul LeBlanc,
Vice President, Marketing & Sales,
Warwick International Hotels

Temporary Residence
in Manhattan

Hilary J. James,
General Manager, Bristol Plaza

The Reality of the Hotelier

Marco Torriani, General Manager, Mandarin Oriental, Geneva

Gansevoort’s Growth

Michael Achenbaum,
Co-Owner and Partner, Gansevoort Hotel Group LLC

At the Top of the Pyramid

Jonathan Beckett,
Chief Executive Officer, Burgess

Classically Styled
Men’s Apparel

R. Neal Black, President,
Chief Executive Officer, and Director,
Jos. A. Bank Clothiers, Inc.

Selling Beautiful
Pieces of Art

Rick Fencel,
Chief Executive Officer, Lladró USA

Imaginary Work

Gil Bruvel,
Bruvel Inc. and Bruvel Editions

Coming Back
to Los Angeles

Adolfo Zaralegui,
Vice President – International,
Wally Findlay Galleries International, Inc.

Creating a Lifestyle Brand

John Allan,
Founder, The John Allan Company

Working Toward Perfection

Dan Kosta, Director of Sales and Marketing, Kosta Browne Winery

Producing Distinct Wines

Melissa Stackhouse,
Winemaker, La Crema Winery

A Cabernet Sauvignon Focus

Michael Martini, Master Winemaker, Louis M. Martini Winery

Cadillac

New York Palace

Partida Tequila

The Plaza Hotel, New York

The Regent Bal Harbour

Silversea Cruises