LEADERS

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January, February, March 2011
Contents

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Interviews & Features

Howard Lutnick, Cantor Fitzgerald
Lutnick’s Legacy
Greg Norman, Great White Shark Enterprises
Building Brand Value
Arianna Huffington, The Huffington Post
America’s Future
Didier Lombard, France Telecom
The Future of Telecommunications
Helen Yarmak, Designer
It Starts With a Name
Peter N. Schlegel, M.D., F.A.C.S., Weill Cornell Medical College
What You Should Know
Brian M. Storms, APX, Inc.
Competitive Advantage

North Shore-LIJ Health System

Michael J. Dowling, North Shore-LIJ Health System
Healthy Prosperity
Kathleen Gallo, North Shore-LIJ Health System
Building a Learning Organization
Robert S. Shapiro, North Shore-LIJ Health System
Managing New York’s Most Financially Successful Hospital System
Lawrence Smith, North Shore-LIJ School of Medicine
Leading New York’s First New Medical School in More Than 40 Years
Mark Solazzo, North Shore-LIJ Health System
Streamlining Operations While Fulfilling a Mission
Jennifer H. Mieres, North Shore-LIJ Health System
Where Inclusion
is a Chief Priority
Maureen White, North Shore-LIJ Health System
Nurses Are the Heart
and Soul of Health Care

Global Entrepreneurship

Lorraine Hariton, Bureau of Economic, Energy, and Business Affairs, U.S. Department of State
Building
Entrepreneurship Abroad
K. Shelly Porges, Global Women’s Business Initiative, U.S. Department of State
Fostering Growth of
Women-Owned Enterprises

Winning Women

Missouri

The Honorable Jeremiah (Jay) W. Nixon, 55th Governor of Missouri
Moving Missouri Forward
Hugh Grant, Monsanto Company
Improving Lives
Pamela M. Nicholson, Enterprise Holdings
Distinctive Brands
W. Stephen Maritz, Maritz Holdings Inc.
Helping Clients Compete
Christopher Chung, Missouri Partnership
Marketing Missouri

Hospitality's Global Impact

J.W. Marriott Jr., Marriott International, Inc.
The Most Exciting
Business in the World
Michael Roth, Interpublic Group
The Golden Rule
Ian Schrager, Ian Schrager Company
The Innovator
Horst Schulze, The West Paces Hotel Group
Defining Luxury
Solomon Kerzner, Founder, Kerzner International
The Kerzner
Formula for Success
Peter C. Borer, The Hongkong and Shanghai Hotels
Understanding
Guests’ Needs
S. Steven Pan, Regent Hotels & Resorts, Formosa International Hotels Corporation
The Return of Regent
Simon Cooper, Marriott International
Meeting Customer Expectations
Gordon “Butch” Stewart, Sandals Resorts International
A Quality Vacation
Christopher Cowdray, Dorchester Collection
Dorchester Collection’s Expansion
Reto Wittwer, Kempinski
A Diversified Portfolio
Paul James, The Luxury Collection and St. Regis Hotels and Resorts
"Truth in Luxury"
André Balazs, André Balazs Properties
Attention to Detail
Shriji Arvind Singh Mewar of Udaipur, 76th Custodian of the House of Mewar
Meet a King in Udaipur,
a Custodian in Perpetuity
James McBride, YTL Hotels & Properties
The Power of YTL
Efrem Harkham, Luxe Worldwide Hotels
Delivering on a Promise
Alan J. Fuerstman, Montage Hotels & Resorts
A Strategy for Growth
Roger Dow, U.S. Travel Association
The Impact of Travel
Randy Morton, Bellagio
A Destination
Peter Shaindlin, Halekulani Corporation
The Soul and Spirit
of the Property
Christoph Schmidinger, Four Seasons Hotel New York
Service Delivery
Alberto del Hoyo, Dorchester Collection, The Beverly Hills Hotel and Bungalows
One of a Kind
Maria Razumich-Zec, The Peninsula Chicago
Consistent Quality
David J. Colella, The Colonnade Hotel
A People Business
James Sherwin, The Mark Hotel
Making a Mark
Geoffrey Gelardi, The Lanesborough
The Basics of Hospitality
Rudolf J. Tauscher, Mandarin Oriental, New York
A Constant State of Evolution
Christopher Hartley, Global Hotel Alliance
The Value of an Alliance
Shane Krige, The Plaza
Redefining the Luxury
Hotel Experience
Gail R. Isono, The Huntington Hotel & Nob Hill Spa
Celebrating Tradition
Paul H.F. Nash, The St. Regis New York
The Iconic Differentiator
Simon Scarborough, Flemings Hotel, Mayfair
A Prime Location
Heiko Kuenstle, The Pierre
Under the Taj Flag
Dominique Piquemal, The London NYC
All About Value
Offer Nissenbaum, The Peninsula Beverly Hills Hotel
Peninsula’s Timeless DNA
Erich Steinbock, The Carlyle, A Rosewood Hotel
The Hallmarks of The Carlyle
Robert H. Rechtermann, The Peninsula New York
Peninsula Value
Suzie Mills, Trump International Hotel & Tower New York
Return on Investment
Noah Tepperberg, Strategic Group
Delivering the “Wow” Effect
Ashish Verma, The Lowell
Enhancing the Experience
Bernard Lackner, Hôtel Plaza Athénée New York
A Feeling of Home
Philip L. Truelove, The Greenwich Hotel
More Relaxed
Peter Strebel, Omni Berkshire Place
Customer Loyalty
Spencer H. Wadama, The Surrey
Staying Ahead of the Curve
Steven Pipes, The Jack Parker Corporation, Le Parker Meridien New York
“Always Happy,
Never Satisfied”
Mary Lou Pollack, The Alex Hotel
Individualized Service
Warren Chiu, Warwick International Hotels
Suited to the Culture
Wanda Chan, Millennium UN Plaza Hotel New York
Honor Your Best Resources

Editors' Choices

Editors' Choice - The Setai Fifth Avenue
The Setai Fifth Avenue